You'll find answers to our most frequently asked questions about the Care you get with Summerset below. If you're unable to find the answers you're looking for, please don't hesitate to contact us here.
Summerset operates a continuum of care model, which means that our villages have a range of living options, from independent living in a villa, apartment or townhouse, to care apartments, rest home and hospital level care.
You have the certainty that if you need more support as your needs change, it is on hand for you. You don’t have to leave the community you have become a part of.
Because we offer such a choice of living options, we can provide the right care at the right time for you.
We can offer respite and short term care for residents whose family or carers are away, or for those recovering from a hospital stay. We offer day programmes where you can come and spend the day with us in a warm supportive environment.
Our care centres are bright and warm, where residents receive 24-hour care from registered nurses and trained care-givers, led by our Care Centre Managers. You can take part in communal activities or individual programmes depending on your needs. Respect is at the core of what we do at Summerset, and is a key part of life at our care centres.
For more information about the care we offer please see Living and Care Options.
We offer a continuum of care in our villages. This ranges from low-level care in our villas and apartments in the village (which can include supported living packages) to rest home-level care in the care apartments and rest home and hospital-level care in the care centre.*
* Hospital-level care is not available in our Taupo, Aotea and Hastings villages or villages that do not yet have a care centre.
Rest home and hospital level are terms used by the Needs Assessment and Service Co-ordination (NASC) agency as a measure for determining how much care you require. Someone assessed as needing rest home-level care is deemed to require access to caregiver assistance 24 hours a day.
Hospital-level care is usually for people who are even more significantly reliant on others for their daily needs due to illness and/or disability, and who require 24-hour registered nurse oversight.
Our rest home rooms and hospital rooms are referred to as ‘flexi’. This means that if your condition worsens and changes from rest home to hospital level you can remain in the same room to receive hospital-level care*.
* Hospital-level care is not available in our Taupo, Aotea or Hastings villages. Villages in development, rest home-level and hospital level care will be available on completion of the care centre.
The Needs Assessment and Service Coordination (NASC) agency assesses people and determines the level of care required. Our staff work with NASC to provide the most appropriate level of care.
Residents living in an apartment will qualify the same way that care facility residents do. They will receive a clinical assessment from the Needs Assessment and Service Coordination Agency (NASC) to assess their need for care, then a financial assessment from WINZ who will decide if the resident is eligible for a Residential Care Subsidy.
Generally, eligibility for a Residential Care Subsidy is determined on the basis of a means assessment which considers both an applicant’s assets and income.
Yes, at some sites. However this is dependent on availability.
Where available Summerset provides both privately-funded respite services and respite service funded through the Ministry of Health.
If you would like to enquire if you are eligible for Ministry of Health- funded respite then you can contact the local Needs Assessment and Service Coordination Service (NASC). It is also worth looking at the Ministry of Health web site.
We can cater for people with some forms of dementia. In the event a resident becomes unsafe to themselves or others they will need a NASC assessment and moved to a specialist dementia care facility designed specifically for higher level dementia care. This is something that Summerset does not currently offer, however we will help you and your family through the transition to a specialist dementia care facility.
Our day care residents enjoy a full range of activities and these are documented on our monthly activities calendar. The programme changes each month whilst ensuring the firm favourite activities are repeated each month. The activities programme is developed and overseen by our qualified diversional therapists or recreational therapists. The programme is designed to include a wide range of activities to cater to residents’ interests.
Yes of course. We welcome families at any time to be with their relatives to help them get the best out of their time with us. If you wish to, you can also stay for lunch but there may be a small charge.
Most rooms do have an en suite, for which there is a daily surcharge. Your Village or Nurse Manager can advise you of the charge rate. We also have ‘standard’ rooms available without an en suite, and there is no additional surcharge on these standard rooms.
Yes, Summerset is staffed 24 hours a day with trained caregivers. A Registered Nurse is also on duty 24 hours a day where there is hospital-level care, and during the day for rest home-level care. A specific first aid responder is rostered on to each shift to respond to village emergency call-outs.
It will vary from shift to shift but our staffing levels are rostered well within the requirements set out by the Ministry of Health. Along with caregivers, housekeepers, laundry, property, activities and management staff, there is also at least one Registered Nurse on duty 24 hours a day, 7 days a week where hospital level-care is provided. Each facility is managed by senior clinical staff.
It is a requirement of employment with Summerset that all caregivers complete their Level 2 (Foundation Skills) National Certificate in Health, Disability and Aged Support. This is the minimum qualification that our care staff will have by the first anniversary of their employment. They can then progress on to Level 3 should they choose to and Summerset encourages them to do this.
You will see a variety of caregivers and nurses during the day as staff work rostered shift work. While we make every attempt to provide continuity with assigned caregivers we have also found that residents enjoy knowing that many of the staff know their care needs well and this reduces the anxiety for residents when care staff are absent or away on holiday etc. We endeavour to ensure that whoever is caring for you is known to you and your family.
Each village with a care centre has a contracted GP who visits on a regular basis. The cost of a standard consultation with the GP is included in the price of the services. However you are free to retain the services of your own GP and where you choose to do this, Summerset will contribute to the consultation fees. Please refer to our Resident Admission Agreement for further information.
Where there is a clinical need to see the GP outside of our normal GP visiting hours, we will arrange this for you.
Yes, absolutely. They can do this by contacting the main reception or by calling the Nurse’s Station directly. You can also choose to install a phone in your bedroom at your own cost.
Yes. The Registered Nurse wears a white tunic, the caregivers a pale blue tunic, the housekeepers/cleaners wear a green polo and property maintenance staff wear a black polo.
Our activities programme provides a range of activities and social events. On arrival, the diversional therapist/recreational therapist will discuss your interests and hobbies with you to help us provide activities you will enjoy. The daily programme is displayed on the care centre notice board.
We encourage everyone to eat in the communal dining areas with the exception of breakfast which is served in your room. When talking with the diversional therapist/recreational therapist and the nurse manager, we can discuss which table would best suit you on a social level.
Yes, we want you to feel as much at home as possible. We would need to talk with you about how much furniture can be accommodated, to ensure that we are also able to carry out your care and housekeeping needs without the room being too cluttered. Your personal bedspread must be named and will need to be laundered by your family.
Your mail and paper (if you receive one) will be delivered to reception at the main village address. A personal newspaper can be ordered for you – all standard charges apply and you will be invoiced directly from the newspaper distributor.
If you would like to use the care centre cordless phone a member of staff can bring this to you.
In some sites Summerset provides a phone service at very competitive prices. Details of the packages available can be discussed with your village manager.
In all other sites you can install your own phone. You will need to arrange connection through your telephone company. You will need to tell them your room number for billing purposes. We can help with this should that be required, however progressively we are aiming to provide Summerset phone service into all care centres. At that stage you will be required to move on to this service.
In the apartments, the door is lockable, but access can be gained by care staff for care purposes, and by other staff for health and safety matters.
In the care centre, the doors are not lockable, and all staff have access to your room as they are required to carry out their roles. You can have a locked cupboard in your room if you wish.
We will take care of your standard laundry as part of the service fee. Any items requiring hand washing will need to be done by your family and you will need to let us know of these items in advance. All personal clothing will need to be labelled.
We hold non-denominational church services on a regular basis. If you wish to attend a church service outside the village then you will need to make your own transportation arrangements, or we can provide a transport service at a cost to you.
The diversional therapist or recreational therapist is someone who provides meaningful and enjoyable activities to residents in the care centre. The activities are a great way for residents to get to know others, have fun, continue with interest and hobbies and they assist you to remain as active as possible.
Yes, we have a family room which will need to be booked in advance. We also encourage families to join in at meal times (there is a small charge for the additional meals supplied by Summerset).
Summerset offers a functions menu at an additional cost should you wish to use this for special occasions.
Yes, our family room has amenities for this service.
Arrangements can be made through your village manager. In general incidentals that you purchase through Summerset will be invoiced to you monthly.
You can speak to any one of our staff members if you have a concern. However you can speak directly to the nurse manager or village manager if you wish.
We have a very comprehensive complaints policy and process at Summerset. The manager can speak to you in more detail about this process including your rights as a consumer and the advice that you can seek through the Health and Disability Services.
If family are not able to arrange, Summerset can purchase on behalf of the resident and this will then be invoiced to you monthly.