General Manager, Operations and Customer Experience
Eleanor joined Summerset as GM Operations and Customer Experience in 2016. Her role oversees the operational performance across all Summerset villages. Eleanor’s particular focus on service experience and delivery ensures Summerset residents receive the highest quality service and care.
Before joining Summerset, Eleanor held senior roles in Inland Revenue, including four years as the Group Manager of Customer Services managing services to customers with around 2,000 staff in various locations across New Zealand. Eleanor also has a background in Human Resources within both the public and private sector working in managerial roles for the Ministry of Social Development, Mighty River Power and Air New Zealand.